Privacy Policy

Vibely (“we”, “us”, or “our”) is a New Zealand-based digital automation and web development company. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store, and disclose information about you when you use our website (vibely.co.nz) and engage our services. It is written in accordance with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles (IPPs) contained therein.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

We collect information in the following ways:

Information you provide directly: When you submit an enquiry, complete our onboarding intake form, enter into a service agreement, or communicate with us, you may provide personal information including your name, email address, phone number, business name, and project requirements.

Information collected automatically: When you visit our website, we may automatically collect certain technical data such as your IP address, browser type, device type, pages visited, and time spent on pages. This is collected through cookies and similar technologies.

Payment information: We do not directly store credit card or banking details. Payments are processed through third-party payment processors who are responsible for the security of that data.

We use personal information for the following purposes:

• To provide, manage, and deliver services you have requested
• To communicate with you about your project, invoices, and service updates
• To respond to your enquiries and support requests
• To send you relevant information about our services (with your consent where required)
• To comply with our legal obligations under New Zealand law
• To improve our website, services, and internal processes

We will not use your personal information for purposes incompatible with those listed above without your consent.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Service providers who assist us in operating our business (e.g., cloud hosting, email platforms, payment processors), who are bound by confidentiality obligations
• Professional advisors such as accountants or lawyers, where necessary
• Government agencies or law enforcement where required by law or court order

Where we share information with overseas parties, we take reasonable steps to ensure those recipients are subject to privacy obligations comparable to those in New Zealand.

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors interact with our content.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of our website may not function properly if cookies are disabled.

We may use third-party analytics services (such as Google Analytics) that collect, monitor, and analyse usage data. These services have their own privacy policies governing the use of that information.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include access controls, encrypted communications, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law.

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of personal information that is inaccurate or incomplete
• Withdraw consent for certain uses of your information
• Lodge a complaint with the Office of the Privacy Commissioner (OPC) if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us using the details below. We will respond to access and correction requests within 20 working days as required by the Privacy Act 2020.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.